Feb 282013
 

When was the last time that you had to make a complaint? Was it in a restaurant perhaps? Maybe the food hadn’t been cooked properly! Or was it in a hotel or shop?

Expressing shocked disagreement
But that’s ridiculous!
unfair!
unreasonable!
It’s unreasonable / unfair / ridiculous to charge me £10 for checking-in early!
An important request
Can I speak to the manager please?
A negative structure
It’s just not fair to charge us for the starters!
simply
Making what you say more forceful
Use absolutely with strong adjectives and really with weaker adjectives and verbs

That’s absolutely ridiculous!

That’s really unfair
I really think that’s unfair

Signalling that you disagree
Well…
In a disagreement, well signals that you understand what someone is saying or asking you, but you have a different opinion or something unexpected to say. (If you say right or okay to show you understand, it can seem like you are agreeing with someone).

Well I don’t think it’s fair to make us pay extra for the airport shuttle
Well I have to say that the service was pretty slow, so I don’t really feel like leaving a tip
Well, there was a cockroach in my room and the bathroom door doesn’t lock!

actually…
In a disagreement, ‘actually’ shows that you have a different point of view from the person you are speaking to or something unexpected to say

Well, actually I don’t think you should charge us for the starters
I think you should give us the starters for free, actually

Saying what you want someone to do
I’d like you to … …let me into my room
I think you should …

 

 

Transcript:

BBC How to… make a complaint Transcript Video

 

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  One Response to “BBC How to… make a complaint”

  1. I HAVE BEEN TOLD BY BBC THAT
    NPLAYING MUSIC WHEN SOMEONE IS TALKING ENHANCES THE PROGRAMME. I SUFFERED TODAY ONCE MORE BEING ENHANCED DURING A PROGRAMME ABOUT GREAT DIXTER GARDEN.
    AND ON CHANGING CHANNELS WAS AGAIN ENHANCED ON A PROG ABOUT THE PLAGUE ETC. I AM FED UP WITH BEING TOLD THAT THE PAIN IS GOOD FOR ME – I THOUGHT THOSE DAYS DIED WITH MY SCHOOL DAYS
    SIGNED BY A WAR DISABLED PARTLY DEAF PERSON PLEASE WILL SOMEONE EXPLAIN THE PROBLEM TO THE DEAF RESPONSIBLE FOR PROGS.

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