Oct 252012

Anna has been told to improve her telephone manner and has welcomed some friendly and useful advice from Denise. They practice some mock phone conversations but Anna receives a real call with a request of a personal nature. How is Anna going to respond?

This programme focuses on how to talk to a business client on the phone.

Phrases from the programme:
Hello? Tip Top Trading. This is Anna speaking.
Hello? Anna speaking.
Hello Mrs Smith, how can I help you?
Hello Mrs Smith, how are you?
I’m really sorry, he’s not available at the moment. Can I take a message?
I’m afraid he’s busy – shall I ask him to call you back?
Thank you for calling, goodbye.

English at Work 15 – Improving your telephone manner Transcript Video


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Source: BBC Learning English

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