Oct 252012

Mr Socrates, the big boss from America, is in town and everything must be just right. Unfortunately the hotel room Anna booked for him isn’t right so it’s up to her to sort it out and that involves some complaining.

This programme focuses on the language to use when things aren’t right and you need to complain.

Phrases from the programme:
I’m very disappointed with your service.
The standard of service is not good enough.
The room I booked did not meet my expectations.
I would like this matter resolved as quickly as possible,
I would like to cancel my reservation and get a full refund.

English at Work 26 – You cannot be serious! Transcript Video


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Source: BBC Learning English

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