Dec 112012

In this episode of the English at Work: Language for good customer relations.

Things are a little tense at Tip Top Trading. Anna is finding it hard to work with new employee Rachel, who’s making some big mistakes. What can Anna do before Rachel goes too far?

Phrases from the programme:
Hello I’m Anna from Tip Top Trading. How are you today?
I hope you have received our order and are happy with it.
We do hope you are pleased with our service and that you may use us again.
Do you have any questions you may want to ask?

English at Work 38 – Oranges and Lemons Transcript Video


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Source: BBC Learning English

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