Feb 192013

In this episode of the English at Work: Language to use when taking a telephone message.

The offices of Tip Top Trading have become chaotic since Denise left and just at a time when things are getting busy. How is everyone going to cope?

Language to use when taking a phone message at busy time:

This week’s programme focuses on the language that you might use when answering the phone and taking a message.

Phrases from the programme:

We’re a bit busy at the moment, could I take your name and we’ll call you back?
When would be a convenient time to call you?
Could I take a message please and I’ll make sure he/she calls you back.

English at Work 53 – Help! We need somebody Transcript Video


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Source: BBC Learning English

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