Jun 182015
 

At the offices of Tip Top Trading – the leading manufacturer of imitation plastic fruit – staff are busy trying to meet huge demand for its new ‘Awesome Apple’ product. But there’s a problem because their biggest client, Mr Lime, has not received the correct order. What can be done to keep him happy?

Listen out for these useful phrases used to prepare someone for a disappointment:

I’m really sorry to let you down.
Sorry to disappoint you but…
It’s not how we planned it but…


Vocabulary

awesome – (here) extremely good
it’s out of my hands – I have no control (over something)
grovelling – giving someone too much respect in order to please them
reputation – the view or opinion people have about you
dirty work  – tasks that someone else doesn’t want to do because they are unpleasant
ASAP – as soon as possible (from the first letter of each word)
pride ourselves – feel good about our standards
compensation – money or goods given to someone in exchange for something that has been lost or damaged or because there was a problem

Grammar

Preparing someone for a disappointment: phrases and use of ‘but’

1. I’m really sorry to let you down + but… [explain the problem]

Examples:

I’m really sorry to let you down but someone obviously got their apples mixed up with their avocados.

I’m really sorry to let you down but there was a mix-up with our paperwork.

2. Sorry to disappoint you + but… [explain the problem or how you’re going to solve it]:

Sorry to disappoint you but we haven’t got any more Awesome Apples in stock to send you.

Sorry to disappoint you but I will do all I can to sort out the problem.

How to explain why something went wrong:

It’s not how we planned it + but… [explain what has happened]

Examples:

 It’s not how we planned it but something has gone wrong.

 It’s not how we planned it but there was a problem in our warehouse which we are now sorting out.

 

English at Work 69 – The Awesome Apple (transcript video)

 

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Source: BBC Learning English

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  One Response to “English at Work 69 – The Awesome Apple”

  1. very useful & tremendous accent..

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