L1: BBC How to … with transcript videos

Welcome to the new How to series which help you learn practical English for real situations.

BBC New How to – make complaints (Transcript Video)

BBC New How to with transcript videos

How to – make complaints
How to – haggle

How to … hello & goodbye

These programmes cover language you can use for greeting, introducing people and saying goodbye. So far, it includes:
– greeting friends
– greeting people in more formal situations
– introducing people
– small talk and follow-up conversations
– saying goodbye

Script Videos – hello & goodbye

How to …. good news, bad news

These programmes cover language you can use when you want to give or react to news. Including:
– congratulating someone on good news
– responding to someone’s bad news
– giving good news
– giving bad news

Script Videos – good news, bad news

How to … complaints, apologies & excuses

These programmes are about language you might use to give feedback at work, make a complaint and give praise. The programmes in this section include:
– making a complaint
– saying sorry
– accepting an apology
– pointing out the positive
– making a complaint (informal)
– expressing annoyance

Script Videos – complaints, apologies & excuses

How to … instructions, explanations & advice

These programmes cover how to give and accept instructions, explanations and advice. So far, they include:
– asking for and giving directions
– showing understanding when you are listening to explanations
– making positive and negative comments
– making recommendations
– describing a process
– giving instructions

Script Videos – instructions, explanations & advice

How to … requests, offers & invitations

These programmes are all about language you can use when you have to make a request, offer or invitation. You will learn useful expressions to help you:
– ask for permission to do something
– invite someone in an informal context
– make polite invitations
– decline invitations
– make an appointment
– ask someone to change their behaviour
– ask someone out
– ask someone a favour
– haggle
– borrow something
– ask for the time

Script Videos – requests, offers & invitations

How to …. discuss

These programmes are all about language you can use when you’re having a discussion with people. You will learn useful expressions to help you:
– make suggestions
– make a point
– disagree with people
– express uncertainty
– take offence

Script Videos – discuss

How to … conversation

These programmes have useful language for when you’re chatting to someone. They include:
– extending a conversation
– closing topics
– talking about things you like
– talking about things you don’t like
– expressing no strong feelings
– responding to compliments
– telling someone about a funny incident
– gossiping
– getting back on topic
– telling someone about a serious incident
– chatting someone up
– being sarcastic
– agreeing in informal situations
– showing interest
– telling a story
– being vague

Script Videos – conversation Part 1
Script Videos – conversation Part 2

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Source: BBC How to…