Oct 182012

After Tom’s embarrassing mess-up of orders and visits from angry clients, the boss is not pleased. He calls Tom and Anna into Room 301 – the place where difficult conversations take place.

This programme focuses on useful language for giving praise.

Phrases from the programme:
Well done.
You were in a difficult situation and you handled it well.
Great job. I’m really impressed.


English at Work 8 – Room 301 Transcript Video


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Source: BBC Learning English

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