Aug 082013
 

In this week’s 6 Minute English: In this special business edition of 6 Minute English, Feifei and Neil talk about a very common situation: customer complaints. What should you say if you want to complain about something? And what should you say if you receive a complaint?

Join Feifei and Neil as Business Betty coaches them through a complaining role-play – and improve your customer service skills

Listen out for the answer at the end of the programme.

 

Vocabulary:
Saying you have a complaint: I’m afraid I’ve got a complaint. / Actually, there’s a problem.
Saying what the problem is: I ordered 200 blue t-shirts, but the ones you sent are black.
Saying how you want the problem to be fixed: Look, I really need the blue t-shirts as soon as possible. / Can you get the right ones over to us by the end of the week?
Apologising: I’m so sorry about that.
Investigating the problem: Let me check your order.
Solving the problem: I’ll get the correct order sent to you by the end of today.
Being polite: Thanks for calling.

6 Minute English – Business English: Customer complaints Transcript Video

 

Click here for more 6 Minute English episodes
Click here for more from the BBC

Listen to ESL Podcasts and AudioBooks with Transcript
Listen to ESL Podcasts with Notes
Learn English from Teachers
Practise Your English Online

Choose Meaningful Pre-Intermediate, Intermediate, Upper-Intermediate or Advanced Series

Source: BBC Learning English

More Series for You:

 Leave a Reply

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

(required)

(required)