Aug 082013

In this week’s 6 Minute English: In this special business edition of 6 Minute English, Feifei and Neil talk about a very common situation: customer complaints. What should you say if you want to complain about something? And what should you say if you receive a complaint?

Join Feifei and Neil as Business Betty coaches them through a complaining role-play – and improve your customer service skills

Listen out for the answer at the end of the programme.


Saying you have a complaint: I’m afraid I’ve got a complaint. / Actually, there’s a problem.
Saying what the problem is: I ordered 200 blue t-shirts, but the ones you sent are black.
Saying how you want the problem to be fixed: Look, I really need the blue t-shirts as soon as possible. / Can you get the right ones over to us by the end of the week?
Apologising: I’m so sorry about that.
Investigating the problem: Let me check your order.
Solving the problem: I’ll get the correct order sent to you by the end of today.
Being polite: Thanks for calling.

6 Minute English – Business English: Customer complaints Transcript Video


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Source: BBC Learning English

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